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What does ABN AMRO use your personal data for?

We use your personal data to help make our operations and our services as effective, reliable and efficient as possible.

This is done for the following six purposes:

  1. Contract

    We need your personal data to enter into contracts with you and to perform these contracts. If we do not have your personal data, we cannot offer you a current account or transfer money from or to your account, for example.

  2. Research

    Within ABN AMRO, we study possible trends, problems, root causes of errors and risks, for instance to check whether new rules are properly observed. This helps us prevent complaints and losses. In this way, we can intervene or issue a warning in time.

  3. Better or new products and services

    Do our products still meet your wishes and expectations? We carry out research in this area, using your personal data. We study trends and use personal data with the aim of analysing and continuing to develop our products and services.

  4. Marketing

    You receive offers and news that is appropriate to you. This is why you receive as little advertising as possible for products you are probably not interested in or already have. In this context, we use personal data that we have received from you, for instance because you requested information in the past or because you are already a client of ours. We may also make use of personal data that we obtained from other parties.

  5. Security and the integrity of our bank and our sector

    We are required to guarantee the security and integrity of the financial sector. We may therefore use your personal data to prevent or combat attempted or actual criminal or objectionable acts, such as fraud or terrorism. We do this so that we can guarantee the security and integrity of the financial sector, ABN AMRO, our employees and you, as the client. We may also use your personal data for warning systems.

  6. Social responsibility and statutory requirements

    As a bank, we play a key role in society. We help to prevent terrorist financing, money laundering and fraud, for instance by reporting unusual transactions or by identifying and stopping potentially fraudulent transactions and verifying transactions with you if necessary. Public authorities also ask us to provide personal data when they want to investigate problems or criminal offences. In this context, we check whether they have a valid reason to do so. The banking sector is also one of the most regulated industries around. This means we have to comply with many rules. These include not only European and Belgian rules but also the legislation of other countries. Therefore, ABN AMRO must also record and keep personal data for this purpose and must sometimes provide personal data to the competent authorities. We always check first whether this is permitted.

    If you have not concluded a contract with us, we do not process your personal data on the basis of a contract. We may, however, use your personal data for other purposes, such as fraud detection. We always check first whether using your personal data for those other purposes is permitted.

Other purposes

We may use your personal data for other purposes than the purpose for which you supplied the personal data to us. In that case, the new purpose must be in line with the purpose for which you initially provided your personal data to us. The law refers to this principle as the ‘compatible use of personal data’. The law does not specify exactly when a use is compatible but does provide some guidance.

  • Is there a clear correlation with the purpose for which you initially provided the personal data? Is the new purpose appropriate to the initial purpose?
  • How did we originally receive the personal data? Did we obtain the personal data directly from you or in another way?
  • What kind of personal data is concerned? Is the personal data in question considered sensitive to a greater or lesser degree?
  • How would you be affected? Would you benefit, suffer or neither?
  • What can we do to ensure the highest possible level of protection for your personal data? Pseudonymisation or encryption may be appropriate.