Internet en mobiel

Frequently Asked Questions

Digital Banking App and Web Portal

To obtain a username, please get in touch with your usual contact person or Private Banker, who will do this for you.

As Digital Banking is part of our Private Banking service, please make an appointment with one of our Private Bankers first.

If you need us to send you a reminder of your username, please send an email to

If you need us to send you a reminder of your original password, please send an email to

For security reasons, it's important that you also register your other device. You can do so by going through the registration procedure again. Do you still have your registration details at hand (userID and activationcode)?

  1. If so, please send an e-mail to stating your userID and subject 'registration second device'.
  2. If not, please send an e-mail to stating 'registration second device and resend registration data'.

No. For security reasons we register devices to you. The devices and their registrations are therefore personal.

What do I do if I want to use a new or another device?

  1. If so, please send an e-mail to stating your userID and subject ‘registration new device’.
  2. If not, please send an e-mail to stating ‘registration new device and resend registration data’.

You need to delete the app and re-install the app to change the language.

The Digital Banking app offers various features, with a focus on your investments. Our app is also constantly being updated and extended to add more features for you. Please visit our website to find out more about the latest updates.

We do everything we can to enable you to do your banking in complete security. However, it's just as important that you know how to use your device and data securely. We're happy to help you with this, which is why we've put up several tips about how to use mobile banking securely on our website.

  • Please make sure that your username and initial password are entered correctly, as they are case sensitive.
  • Make sure that the date and time of your phone is set to "auto set" (see "date & time" under "System" in the menu).

From a privacy point of view we only show the country code and the final 3 digits of your mobile number. If they match, press the ‘Receive SMS’ button and you will be taken to the next screen of the registration.

After the validation of your mobile phone number it is important to push the ‘Receive SMS’ button, within 2 – 5 minutes you will receive an SMS with an activation code which you can enter on the next screen, in order to choose your own PIN.

Before being able to log on to the Web Portal it is important to have a registered App. This can be both on tablet or smartphone. The registered device then serves as a token for your access to the Web Portal. In case you have a registered App and still receive an error message, please report this to