Get in contact by e-mail on digital.support@be.abnamro.com
Digital Banking App
Getting started with the Digital Banking App
First download the app in the Apple Store (for iPhone or iPad) or Google Play Store (for Android devices).
Instructions
How do I log in for the first time?
Install the app and register your account
Install the app in the App Store (IOS) or Google Play Store (Android).
Now that you have installed the app, you can register your account. Select your language and click Next.
Username and password
Enter your username that you received by sms and click on Next. Attention! Your username is case sensitive.
Then enter your password that you received in the e-mail and click on Next.
Mobile phone number and sms
To ensure safe use of the mobile key, we use your mobile phone number. You must indicate that you have understood this and click on Next.
You will receive an activation code by sms. To receive this code, check if your phone number is correct, then press the Receive SMS button below. In the next step, enter the received activation code and click on Next.
Choose your personal code
Chooseyour 5-digit personal code and confirm it again. Your app is now ready to use!
How do I monitor the evolution of my investments?
- On the homepage you can consult the overview of your investments.
- Click on one of the investment products to consult the composition of the asset class.
- You can click on the asset class for more information.
- Analyse the spread of your investments by sector, currency or geographical area.
- In addition, you can consult the list of instruments in detail.
Discover the postbox
You can view and archive your account statements and transactions via the postbox.
- In the menu, go to the mailbox.
- Click on the 3 dots next to the message and choose Download or Share.
- Would you like to download or share multiple messages at once? You can, too. Click on Select in the top right-hand corner and tick the messages you want. Then click on Download or Share at the bottom.
Frequently Asked Questions about the Digital Banking App
How do I get a username?
To obtain a username, please get in touch with your usual contact person or Private Banker, who will do this for you.
I'm not yet a client of ABN AMRO MeesPierson Belgium. What should I do?
As Digital Banking is part of our Private Banking service, please make an appointment with one of our Private Bankers first.
How can I log into the app?
Watch the tutorial "Logging into the app for the first time" on our website.
What do I do if I've forgotten my username?
If you need us to send you a reminder of your username, please send an email to digital.support@be.abnamro.com
What do I do if I've forgotten my original password?
If you need us to send you a reminder of your original password, please send an email to digital.support@be.abnamro.com
How can I use the Digital Banking app on another device?
For security reasons, it's important that you also register your other device. You can do so by going through the registration procedure again. Do you still have your registration details at hand (userID and activationcode)?
- If so, please send an e-mail to digital.support@be.abnamro.com stating your userID and subject 'registration second device'.
- If not, please send an e-mail to digital.support@be.abnamro.com stating 'registration second device and resend registration data'.
Can I add another user to the app on the same device?
No. For security reasons we register devices to you. The devices and their registrations are therefore personal.
What do I do if I want to use a new or another device?
What do I do if I want to use a new or another device?
- If so, please send an e-mail to digital.support@be.abnamro.com stating your userID and subject ‘registration new device’.
- If not, please send an e-mail to digital.support@be.abnamro.com stating ‘registration new device and resend registration data’.
How can I change the language for the app?
Do you have an Android device? You can change the language using the bottom bar navigation of your app.
Do you have an iOS device? In that case the language will be chosen based on the settings of your device. If you want a different language, you will need to change the language of your device.
Our application is available in English, Dutch and French.
What can I do with this app / web portal?
The Digital Banking app offers various features, with a focus on your investments. Our app is also constantly being updated and extended to add more features for you. Please visit our website to find out more about the latest updates.
How can I use my device and data securely?
We do everything we can to enable you to do your banking in complete security. However, it's just as important that you know how to use your device and data securely. We're happy to help you with this, which is why we've put up several tips about how to use mobile banking securely on our website.
I get an error message while registering?
- Please make sure that your username and initial password are entered correctly, as they are case sensitive.
- Make sure that the date and time of your phone is set to "auto set" (see "date & time" under "System" in the menu).
My mobile phone number is incorrect, what do I have to do?
From a privacy point of view we only show the country code and the final 3 digits of your mobile number. If they match, press the ‘Receive SMS’ button and you will be taken to the next screen of the registration.
I don’t receive an SMS, what to do?
After the validation of your mobile phone number it is important to push the ‘Receive SMS’ button, within 2 – 5 minutes you will receive an SMS with an activation code which you can enter on the next screen, in order to choose your own PIN.
Do you need support?
Telephone
You can contact us by telephone on working days (Monday to Friday) between 9 am and 5 pm on the telephone number +32 (0) 9 242 23 58.