Handling Complaints

We aim to provide you with the best possible service. If, despite this, you have a complaint about a current agreement, please send your complaint to us:

by mail to the following address:

T.a.v. Compliance Officer
Roderveldlaan 5 b4
2600 Antwerpen-Berchem

By e-mail to :

or via the online complaints procedure on http://ec.europa.eu/consumers/odr.

by phone or fax to:

Tel: +32 (0)3 222 03 33
Fax: +32 (0)3 222 02 08

If you do not believe that ABN AMRO has offered a satisfactory solution to your complaint submitted as detailed above, you can refer the complaint to the Ombudsman in financial conflicts of the Belgian Bankers’ Association (competent body) at North Gate II, Koning Albert II-laan 8 bus 2, 1000 Brussels, phone: +32 (0)2 545 77 70, fax: +32 (0)2 545 77 79, e-mail: ombudsman@ombudsfin.be (http://www.ombudsfin.be/).

As stipulated in its General Banking Conditions and unless agreed otherwise, the relationship between ABN AMRO and its clients is governed by Belgian law.