Handling Complaints

We aim to provide you with the best possible service. If, despite this, you have a complaint about a current agreement, please send your complaint to us:

Kantoor

By mail to the following address:

ABN AMRO Bank N.V. 
T.a.v. Compliance Officer 
Roderveldlaan 5 b4 
2600 Antwerpen-Berchem 
België

Callcenter

By phone or fax to:

Icoon laptop

By e-mail to:

Kantoor

By mail to the following address:

ABN AMRO Bank N.V. 
T.a.v. Compliance Officer 
Roderveldlaan 5 b4 
2600 Antwerpen-Berchem 
België

Callcenter

By phone or fax to:

Icoon laptop

By e-mail to:

Extra creditcard aanvragen

Ombuds service

If you do not believe that ABN AMRO has offered a satisfactory solution to your complaint submitted as detailed above, you can refer the complaint to the Ombudsman in financial conflicts of the Belgian Bankers’ Association (competent body) at North Gate II, Koning Albert II-laan 8 bus 2, 1000 Brussels, phone: +32 (0)2 545 77 70, fax: +32 (0)2 545 77 79, e-mail: ombudsman@ombudsfin.be (www.ombudsfin.be).

As stipulated in its General Banking Conditions and unless otherwise agreed, the relationship between ABN AMRO and its customers is governed by Belgian law.